FAQs

I offer free pickup in Kirstenhof, Cape Town on Sundays only. Select 'Local Pickup' at checkout, and I'll email you to arrange a specific time. Please be patient as we coordinate our schedules.

Orders are processed within 5-7 days. Once shipped via Courier Guy/Pudo, delivery usually takes 1-5 business days, dependant on shipping method selected at checkout. You will receive your tracking info via email. 

Once the courier has the package, I unfortunately can't control the delivery. However, if you have a tracking issue, please contact me at hello@pulpandthread.co.za, and I'll help you navigate the process with the courier.

Unfortunately, no. As a small, one-dyke business, I can't process returns or exchanges for change of mind. Please check all photos and descriptions carefully before ordering. If you are unsure, please message me first! Exception: If you receive the wrong item or a damaged product, email me within 5 days at hello@pulpandthread.co.za, and I'll do my best to fix it ASAP.

Studio Seconds are prints where I'm not 100% satisfied with the quality, materials, or finish. This could include minor printing variations, slight color differences, or small flaws. They're still display worthy pieces, but are offered at a reduced price to make my work more accessible.

I am open to commissions, but capacity is very limited. Please email me with your idea at hello@pulpandthread.co.za. If I have space, I'll let you know!